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Fire & Water - Cleanup & Restoration

Cedar Rapids Derecho 2020

11/11/2020 (Permalink)

Cedar Rapids storm - image of tree crushing car Cedar Rapids Storm Damage

Cedar Rapids...

The storm came and hit Cedar Rapids, SERVPRO of Dubuque was referred by pre-existing customers. We are always prepared to go out of our way to help another SERVPRO in an emergency.

As SERVPRO we responded to the derecho damage to help customers that called us. Our crew here at SERVPRO loaded up and took off to go help those in need. When arriving to help the homeowners they were concerned about their homes and if they were still livable as some homes may have sat because no one was able to get there to help them for days or weeks. So they were then concerned about mold issues. We referred them to our mold testing partner, MB Mold and Air Quality Testing.

Customers were happy that we could get to them and was very surprised by the level of knowledge and maturity from all crew members.  All customers were understanding that Cedar Rapids was not our territory so if an emergency came up in Dubuque we would have to respond to that first. All customers were happy with the work we did for them and how efficient we were.

Helping the community is one of our biggest goals here at SERVPRO and to make sure it’s "Like it never even happened."

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