Recent Why SERVPRO Posts

SERVPRO is the only way

5/22/2023 (Permalink)

flooded basement This shows water in a basement.

Imagine returning home from work only to discover that a pipe has burst, flooding your basement. The shock and panic set in as you realize that an unexpected disaster has unfolded right before your eyes. Unprepared for such an event, you turn to Google in search of guidance, hoping to find a solution amidst the overwhelming loss you're facing.

Let me simplify the decision-making process for you. By choosing SERVPRO, you can be assured of a swift response from the moment you make contact, regardless of the time of day, thanks to our round-the-clock emergency service. Our team of dedicated professionals not only excels in their friendliness and respectfulness, but they will also keep you well-informed throughout the entire restoration journey. With their extensive training in property damage restoration and their commitment to continuous learning, you can have peace of mind knowing that you are in capable hands.

Moreover, our services extend beyond water damage restoration. Should you require assistance with fire damage, storm damage repair, mold remediation, biohazard cleanup, or general cleaning for your residential or commercial property in the future, SERVPRO is here to provide comprehensive solutions.

Now that your basement has been thoroughly dried out and restored to its original state, you can finally find solace in the fact that SERVPRO was there every step of the way, ensuring that the incident becomes nothing more than a distant memory. Trust us to make it "Like it never even happened."

Why choose SERVPRO of Dubuque

5/22/2023 (Permalink)

Desiccant set SERVPRO's desiccant set in Preston, IA.

Let’s face it there are a lot of choices when it comes to cleaning and restoration company.

Not all have the same capabilities or services, so let’s go over what makes SERVPRO of Dubuque the leader of the industry. But before I go into specifics let me share our SERVPRO Mission and Vision statements.


To develop a team of quality people who focus on excellent service, fairness and mutual respect.


To be the premier cleaning and restoration company in the world

What services does SERVPRO of Dubuque offer?

Water damage, extraction using commercial grade equipment, drying using Desiccant dehumidifiers aid by commercial size air movers. After the drying is complete, we have the crews to remove damaged areas and get it ready for reconstruction.

Fire and smoke damage is especially destructive. In many instances your Dubuque property will also suffer from water damage from firefighting efforts. We specialize in fire and water damage restoration; it’s the cornerstone of our business. We have specialized equipment, specific training, and certifications that allow us restore your home to pre-fire condition.

Mold Remediation, it only takes a small water leak, or even excess humidity, for mold to form in your Dubuque home or business. Active mold colonies which can germinate in as little as 48 hours, release mold spores that can migrate to other areas of the building, causing mold to spread. If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

Our relationship with MB Mold & Air Quality Testing provides another resource to help identify the extent of the mold issue as well as to confirm the success of the remediation with PRV (Post Remediation Verification) Testing to confirm that the property has returned to a state of normal fungal ecology.

Restoring storm- and flood-damaged properties is the cornerstone of our business. Our highly trained professionals use specialized equipment and advanced training to quickly restore your Dubuque property to pre-storm condition. We’re dedicated to responding immediately, which helps to minimize secondary damage.

Commercial Services SERVPRO of Dubuque is ready to respond immediately and work quickly to clean or restore your business. We understand that your property’s appearance is important and that every hour spent restoring is an hour of lost productivity. When you need a restoration or cleaning professional, SERVPRO of Dubuque has the training and expertise to help make it “Like it never even happened.”

SERVPRO of Dubuque

Why would you call SERVPRO of Dubuque for water clean-up and drying? Check out this FB post from one of our detractors.

5/22/2023 (Permalink)

bacteria, fungi, viruses This photo is showing bacteria, viruses, and fungi.

Vern Virus here, with Bernie Bacteria in hiding.  With the help of a couple of my computer virus buddies bouncing my IP address all over the world I feel pretty safe posting. Well things may be looking up for Bernie and I with this vaccine to stop my crazy ex Rona; maybe people will go back to old habits not clean, sanitize and not be generally obsessed with cleaning. We are worried about the Mickey Mold and the Twins Milly and Molly Mildew though. We're afraid SERVPRO of Dubuque may have found their hiding place. SERVPRO of Dubuque comes in, explains the needed emergency services for you step-by-step, with their ability to extract the water. Then SERVPRO of Dubuque will set up air movers and dehumidifiers to quickly dry the area. While they monitor the drying process, they communicate updates to you. This doesn’t even give Milly and Molly a chance let alone poor Mickie Mold. Let’s face it: SERVPRO of Dubuque is the bane of our existence. 

Why SERVPRO of Dubuque for Mold Mitigation

5/22/2023 (Permalink)

Mold on wall This photo shows mold on the wall of a home.

Once the water has been extracted and the contents are dry, it's important to address any concerns about possible mold or airborne contaminants that may have developed due to the delayed discovery of the water damage. SERVPRO of Dubuque often recommends the services of MB Mold and Air Quality Testing for this purpose. Their team of Certified Indoor Environmentalists (CIE) and Microbial Investigators (CMI) can assess the fungal ecology of your home and, if necessary, develop a remediation plan to restore the affected area to normal.

Mold contamination is categorized into different conditions:

  1. Condition 1 - Normal Fungal Ecology: This refers to an indoor environment that may contain settled spores, fragments, or traces of actual growth.

  2. Condition 2 - Settled (or airborne) Spores: This condition indicates an indoor environment primarily contaminated with settled spores that were dispersed from a Condition 3 area. There may also be traces of actual growth.

  3. Condition 3 - Actual Growth: An indoor environment contaminated by the presence of actual mold growth and associated spores. This includes visible or hidden growth that can cause damage and rot to building materials.

The airborne or settled spores found in Condition 2 and 3 areas are considered the most hazardous. Inhaling these spores can lead to minor allergy symptoms or more serious effects, including pathogenic diseases.

Due to the potential risks associated with mold, it is crucial to have a remediation plan prepared by an expert. MB Mold & Air Quality Testing's consultants hold ACAC and IICRC certifications, signifying their high level of training and professionalism. These certifications, along with ongoing training, keep their consultants up to date in this complex and ever-evolving industry. When combined with SERVPRO of Dubuque's highly trained and certified remediation technicians, you can trust that they have the best knowledge, information, and equipment to successfully complete your project.

Why SERVPRO Restoration Services?

5/22/2023 (Permalink)

1-4-8 policy This shows the 1-4-8 policy of SERVPRO response time and how our system works.

During an Emergency the faster a SERVPRO of Dubuque professional can arrive on-site to preform water and smoke cleanup, the better the results, including lower costs.

Our Service Response Guidelines

1          Within one hour of notice of loss a SERVPRO of Dubuque Professional will contact you.

4          Within four ours of the loss notification SERVPRO of Dubuque professional will be on site to start mitigation services.

8          Within eight business hours of on-site arrival a verbal briefing of the scope will be communicated to the adjuster and client.

We know that when a loss occurs it causes a lot of distress and a common fear may be loss of control. A quick response from a SERVPRO of Dubuque professional will help ease this anxiety.

SERVPRO professionals are trained and equipped to help you to regain control of your life.

Let’s face it the faster you start a mitigation job and finish it results in lower claim costs.

By responding quickly we prevent or reduce extensive or secondary damage from a water loss.


5/15/2023 (Permalink)

Why choose SERVPRO

Looking for a company that can respond to your loss, whether its fire, water, mold, carpets cleaned, or just a general clean. We here at SERVPRO do it all!

 Some of the reasons you should choose SERVPRO of Dubuque:

-We follow all protocols and procedures at all jobs. All our crew members are trained by our production manager, and take classes.

-We have the experience. Our production managers have been here for 20 years, he is one person anyone can go to for anything and he always has the answer. 

-We have the equipment. Trucks, and trailers ready to go and back up in the shop if needed.

-We have the man-power. What I mean by that is, we have the crew for any job, Big or small.

-Respond time, we can respond at the earliest convince for the home or business owner. We are 24 hour 7 days a week service, including holidays!!!

Choosing SERVPRO of Dubuque is one of the best choices you would make being we have so much to offer. We always ensure the best and most quality work! We leave the customers home or business “Like it never even happened”.


3/15/2021 (Permalink)

Promaster in front of a building This is the promaster that got our crew safely to and from Arkansas.

National Resources 

As a part of a national network of franchises, SERVPRO responds faster and with more resources than most local companies can.  SERVPRO Dubuque has had a crew helping with the recovery efforts in Arkansas after this winter's storms.  Special Disaster Recovery Teams are also available as an additional resource when a major disaster strikes. 

Locally owned

As a locally owned and operated building restoration service, SERVPRO is an integral part of the local community here in Dubuque and the Tri-State Area. They are ready to respond quickly with whatever commercial cleaning or emergency restoration services are required. Their connection to Dubuque and the Tri-State area gives them a unique perspective and appreciation for the needs of local homes and business owners.

Qualified Restoration Technicians

Cleaning and restoring a home or business requires a crew of highly trained technicians to avoid lingering issues such as mold or odors. That’s why SERVPRO team members undergo ongoing training to stay up to date on the latest in emergency restoration technology and techniques. 

Advanced Restoration Equipment and Techniques

SERVPRO utilizes the most advanced equipment in the industry, including moisture detection devices, water extraction, and drying equipment, odor removal, deodorization, sanitizing, and antimicrobial treatments.

Comprehensive Restoration Services

Many types of property damage end up requiring multiple restoration approaches. For example, storm damage may result in the need for both water removal and mold remediation. 

Because SERVPRO offers a full range of restoration services, they can handle all aspects of the restoration process, regardless of the types of damage incurred. There’s no need to hire a second contractor or deal with multiple insurance claims. In fact, SERVPRO will even help manage the insurance paperwork. Call SERVPRO Dubuque at 563-584-2242

We are a team!

11/6/2020 (Permalink)

SERVPRO logo above words "Always ready to help." SERVPRO of Dubuque ready to help!

Our crew here at SERVPRO can handle any job big or small and work together to come up with a plan of action to get the job done. 

Whether calling in at 830 am or 830 pm, we are available. We have trailers, trucks, and CREW ready to go for any emergency no matter the size of the loss. SERVPRO will show up and make sure the homeowner is helped out in any way they need. 

We will make sure the job is done to the fullest and offer reconstruction to ensure it is "Like it never even happened."  

Here at SERVPRO, we are here to make the homeowner satisfied while getting the work done efficiently. 

This is why SERVPRO of Dubuque is your go-to for any kind of loss. 

Terry's words about Why SERVPRO

11/5/2020 (Permalink)

Terry's Photo - man in front of green background Terry Lenstra, Project Manager & Claims Coordinator

SERVPRO of Dubuque has several team members that have been a part of the SERVPRO family for many, many years. I would like to introduce Terry Lenstra, Project Manager & Claims Coordinator. Terry joined SERVPRO of Dubuque 15 years ago. I asked Terry if he remembered his very first job and what type of loss it was, he immediately responded, “2 Story, Brick, House Fire” something you never forget in this industry. Terry did have a life before joining the SERVPRO of Dubuque Family which gave him an advantage in this industry. Terry has several years of experience in Construction and Building Maintenance.

Terry was the very first SERVPRO of Dubuque employee to get a company Mini Van.

Terry has been married to his wonderful wife Julie for 35 years. They enjoy being involved in Hope Church where Terry is part of the Music Ministry. They are avid bicyclists and workout daily. Terry also has a passion for playing the guitar.

Terry’s commitment and dedication to SERVPRO of Dubuque has made him a valuable assist. Along with these Certifications and Trainings.   

IICRC Certified - Water Damage Restoration

IICRC Certified - Applied Structural Drying

IICRC Certified – Microbial Remediation Technician

Certified Water Damage Restoration WRT Course

Claim Training Services – Successful Subrogation II

Certified Indoor Environmentalist

Something you will hear Terry say often is “Each Day is Better than the Day Before”…words to live by. A positive and a team like attitude are just some things Terry brings to the table at SERVPRO of Dubuque.

Why choose SERVPRO Terry???? SERVPRO of Dubuque is committed to providing the BEST service for remediation, mitigation, and reconstruction in the Tri-State area.

We are Cleaning Experts

3/17/2020 (Permalink)

Here to Help A helping hand

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – [SERVPRO of Dubuque 563.584.2242]


This is no Job for Ghostbusters

12/27/2019 (Permalink)

Stocked Trailer Loaded and Ready

It’s 8 o’clock on a Friday Night when you finally arrive home from a long dreadful week of work to find water pouring out your door jams and windows, who do you call?!? This is not a job for Ghostbusters, this is a job for the industry leader SERVPRO of Dubuque 563.584.2242 Check out our website learn more about us

SERVPRO of Dubuque is equipped to handle any size loss. SERVPRO of Dubuque has trucks and trailers loaded 24/7/365 days a year.

SERVPRO of Dubuque’s advantage is that we have a very large supply of equipment on hand…

Air Movers – 300

Dehumidifiers – 36

Air Scrubbers – 28

50 KW Generator - 1

35 KW Generator - 1

5000 CFM Hybrid Desiccant Dehumidification - 1

Titan - 2

FireBird – 1

FireBird Compact 20 – 1

Ozone Machines – 2

Vapor Shark – 1

Truck Mounts – 2

Dump Trucks – 2

Dump Trailers – 3

Storage Trailers for hauling contents – 3

This list is just some of the specialized equipment SERVPRO of DUBUQUE has on hand to handle your loss. If this is not enough equipment have no fear, with over 1700 franchises SERVPRO Industries believes in being there for their franchise owners. We just call a neighboring SERVPRO for back-up in a time of need. SERVPRO is one of the few companies that call on each other in a time of need.

So when you finally realize where the water is coming from and have stopped the flow of water call your local SERVPRO of Dubuque 563.584.2242 to make it “Like it never even happened”.

We are SERVPRO Strong!

Why SERVPRO? Document Restoration Leader

10/8/2019 (Permalink)

Wet Documents Wet documents prior to inventory and pack out.

Why SERVPRO? We are an Industry Leader - in Document Restoration!

We use the same state of the art process that is used by the Library of Congress!

SERVPRO of Dubuque is one of the industry leaders in restoring and salvaging water damaged documents, books, photos, microfilm, microfiche, X-rays, audio/video tapes and other materials by using state-of-the-art vacuum freeze drying technology.

Document Response Team - We have an experienced and trained HIPAA certified team ready to mobilize for on-site pack out, pickup and transportation of your wet or damaged documents.

Water Damaged items that can be salvaged using vacuum freeze-drying:

  • Books and manuscripts: coated papers, maps, parchment, pulp paper, drafting linens, text books, reference books, manuals
  • Business/Personal records and documents: legal/bank/company files, patient and medical records, x-rays, engineering and architectural plans and drawings, catalogs, reference materials, certificates, contracts, passports, transcripts, tax records
  • Historical and collectible items: archival documents, rare documents, maps, stamp collections, money collections
  • Keepsakes: photographs, leather and hide items, newspaper articles, recipe books, cards, scrapbooks, baby books, wedding albums, yearbooks, baskets, awards & achievements
  • Textiles: embroidery and needlework, silks, tapestries, flags
  • Artwork: acrylic paintings, linen drawings, water colors

Mobile Document Restoration

We have access to one of the only portable document restoration vacuum freeze drying machines, in the industry.  In the event that you have a project where the documents are legally required to remain onsite, we can accommodate.

 Additional Document Services Available

  • Secure Document Destruction
  • Gamma Irradiation
  • Document Cleaning
  • Scanning/Digitizing
  • Ozone Treatment (Deodorization)

Businesses of all sizes can have a need for document restoration.  Whether it is a small file cabinet filled with financial records or a warehouse full of important documents and customer files, SERVPRO of Dubuque is the solution.

Time is of the essence in Document Restoration.  Wet documents should be stabilized with in the first 48 hours and with as little manipulation as possible.  Give SERVPRO of Dubuque a call as soon as possible so we can mobilize your Document Response Team to stabilize your documents.

Why SERVPRO? Specialty Equipment

10/8/2019 (Permalink)

Desiccant Set on Job Site Desiccant set at habitational building.

Why SERVPRO? Specialty Equipment!

SERVPRO is an industry leader and the team to rely on for specialty equipment to handle even the most complicated projects.

Our use of cutting edge equipment allows SERVPRO of Dubuque to handle projects of any size and overcome any challenges.

One of our more interesting pieces of specialty equipment is our hybrid 5000 CFM Desiccant Dehumidifier.  This machine allows us to dry a large space using one quiet and very efficient trailer mounted machine.

We were recently contacted by a customer with a large residential building that was hit by lightning.  The lightning strike activated a section of the buildings sprinkler system causing water damage to several units on a total of 3 floors.

We were able to set our Desiccant, which is 70% quieter and 70% more fuel efficient than a standard desiccant.

For more info on this specific piece of equipment please see this blog entitled Desiccant Dehumidifier.

Specialty Drying Equipment, another answer to the question, Why SERVPRO!

Desiccant Dehumidifier

10/8/2019 (Permalink)

Desiccant ducted to building Desiccant being ducted to a building.

Normally a Desiccant Dehumidifier is a very large, very loud and very inefficient machine, only used for large commercial and industrial projects where noise and expense are not primary concerns. Normally it is delivered by semi-truck on a large flat bed trailer accompanied by a large diesel powered generator.

This may be appropriate for a large commercial water loss, but is not something you would want to have set in your residential neighborhood, library parking lot, apartment complex, nursing home or school.

Our hybrid Desiccant, the Titan 5000 is an 8'x8'x8' cube that  rests on a car sized trailer and the generator is included inside the cube, within the sound proofing.

The Titan 5000 is 70% quieter and 70% more fuel efficient than the standard 5000 CFM desiccant.

It is a solution for severe residential water damage losses as well as specialty commercial placements where size and sound levels are a concern.

The unit is parked outside the building and the very dry warm air is supplied to the building by flexible ducting.  That air is then distributed around the building through a plastic tube, which is vented into areas needing dehumidified air for drying.

The machine provides its own power, so it is perfect for locations where building power is either inadequate or otherwise compromised and not available for standard drying equipment.

Only SERVPRO of Dubuque and our partners have access to this amazing machine.  That is another answer to the question, Why SERVPRO!

Why SERVPRO? A Team Effort!

10/8/2019 (Permalink)

Support Team Onsite Truck full of equipment brought by SERVPRO of Iowa City.

Why SERVPRO? A Team Effort!

When disaster strikes, whether it is a widespread natural disaster causing extensive damage in our community, or a water or fire damage to a large property, SERVPRO has the help of a Team Effort!

SERVPRO of Dubuque is a locally owned business, but we are part of a team of over 1,700 franchises throughout the US and Canada.

SERVPRO of Dubuque's team of over a dozen employees has an inventory of over 25 commercial dehumidifiers, over 300 air movers, dozens of HEPA Air Filtration Devices and 2 Desiccant dehumidifiers. Sometimes, that is simply not enough!

When our equipment and highly trained professionals are busy on projects for our residential and business customers, we might need additional staff and equipment.  Thankfully, we are able to rely on our neighboring franchises or special teams from SERVPRO Corporate.  With a phone call, we can have semi-trailers full of equipment and trained personnel on site in a day or two.

Recently, a large commercial customer called, needing our help.  We were "swamped" due to recent heavy rain events.  We reached out to our SERVPRO Large Loss Response Team in Iowa City, Iowa and they had a truck full of equipment and several of their staff onsite in a matter of a few hours.

This allowed us to get help to the customers that needed it, when they needed it.  Another answer to the question, Why SERVPRO!