SERVPRO of Dubuque Employee Photos

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Terry Lenstra

Terry Lenstra is our lead Mitigation Project Manager, and has been with the SERVPRO since April 2005. Terry is certified for the following: Water Damage Restoration, and Successful Subrogation 2.

Terry is also trained and certified for Xactimate, DryBook, Lead Safe Renovator, SERVPRO’s employee training, and Workplace Safety.

In his free time Terry enjoys hanging out with his wife Julie, riding bikes, exercising, Farmers Markets, and small town Iowa attractions. Terry is also a member of Hope Church Dubuque IA., and participates in the churches music department.

Photo of sophisticated bald man with goatee.

Bob Vohl, CIE, CMI, AMRT

Bob Vohl brings over 20 years of sales, marketing and risk management in the insurance industry to the position he filled here at SERVPRO in 2015. He is responsible for managing and cultivating the very important relationships we have with fellow SERVPRO Franchises, as the Director of our Support Services Division. Bob, who is HIPPA Certified, coordinates our Document Restoration Response Team and other Support Services response team efforts in the field.

In addition to assisting SERVPRO of Dubuque with Support Services and managing special projects, Bob is the Managing Senior Consultant at MB Mold & Air Quality Testing, an affiliated company. In that capacity, he does Mold and IAQ testing for many of the local remediation contractors, including SERVPRO of Dubuque as well as several of other SERVPRO franchises in IA, IL & WI.

Bob is certified with the IICRC as a WRT (Water Restoration Technician), ASD (Applied Structural Drying) & AMRT (Applied Microbial Remediation Technician).

Bob is also certified with the ACAC as a CIE (Council Certified Indoor Environmentalist) and CMI (Council Certified Microbial Investigator).    In that capacity, he does Mold and IAQ testing for many of the local remediation contractors, including SERVPRO of Dubuque as well as several of our sister SERVPRO stores IA, IL & WI.

Bob loves to spend time with his family and friends and is an avid outdoors-man.

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Katie Ambrosy

Katie Ambrosy is a Production Technician at SERVPRO of Dubuque.  

She grew up in Dubuque, Iowa. She started at SERVPRO in April of 2019, when she became interested in SERVPRO is was more to spread her learning curves and take on new responsibilities. She is certified in Trauma and Crime Scene, Applied Structure Drying, and Water Damage Restoration Technician.

She is a person that will make sure everyone has a smile on their face. She also strive to achieve to make sure every job is “Like it never even happened”.  

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Mike Lukan

Mike Lukan is a Crew Chief at SERVPRO of Dubuque.

He grew up in New Vienna, a small town in NW Dubuque county, and went to Beckman High School. I have lived in Dubuque for the majority of my adult life and have one teenaged son.

I previously worked in the concrete construction industry for 15 years plus, doing everything from bridges to residential concrete.

 I believe in giving back and try to donate my time or coordinate donations for various causes during the year. Working for SERVPRO also gives me a good feeling, as we help people when they are going through something devastating in their lives.  I often say that we meet some amazing people in our business but always hinder the worst circumstances. So, it's nice to help give them some relief.

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Sam Benda

Sam Benda was born and raised in Dubuque by parents Dennis and Christine Benda.  After graduating from the University of Northern Iowa, Sam worked at Dubuque Senior High School as both an educator and coach for 15 years.  While he enjoyed his time working in public education, the past two years has been time period has been ever-changing for Sam.  He married the love of his life, Ashley Leute in the summer of 2021 and they had their first child, a boy named Lincoln, in the spring of 2022.  Shortly after becoming a father, Sam decided to make a career change and he was hired as a project manager at SERVPRO® of Dubuque in August of 2022.  He has enjoyed his short time in this role both because of the fun and welcoming staff, but also because each day brings a new and exciting challenge that involves helping people in a time of need.